Training & Documentation

Because expert skills and clear documentation empower your team.

Development staff are frequently asked to wear many hats and have no time for documentation to pass skills and processes on to the next person. Unless your team is made up entirely of unicorns or highly specialized, seasoned staff with a lot of time on their hands, you likely have some training and documentation needs.

At Highland, our experienced trainers and documentation specialists can help your team not only learn essential skills but ensure consistent application of those skills through clear documentation.

Our subject areas include, but are not limited to:

• Gift processing (batch and one-off, standard gifts and more challenging gifts such as in-kind donations, gifts of stock, and bequests)

• Acknowledgement letters

• Annual tax statements

• Pulling mailing lists

• Imports and global changes

• Reporting

• General CRM usage and administration