Process Improvement

Because your success is fueled by excellent operations.

How does your team handle the daily influx of gifts - online and in the mail? How do you know if transactions are being handled accurately and in a timely manner?

When combined with training and documentation, designing processes around the most common advancement activities can save time, reduce errors, maintain a clean database, and significantly reduce reporting and reconciliation efforts.

At Highland, we’ve seen the good, the bad, and the ugly and can help your team get on track.